Contact information

Contact information

We are a small team, so email is the quickest way to reach us. Messages are answered in the order they arrive, Monday to Friday, and we aim to reply within 48 hours.

PATRICK REAMS
Barclay Place, Burwood, Canterbury, Christchurch 8061, New Zealand
Email: contact@matyassitterly.shop
Phone: +64 26 868 6066

Opening hours

Monday to Friday, 9:00 to 17:00 New Zealand time. Anything sent at the weekend is answered on the next working day.

Before you write

For a delivery question, have the order number ready. For a faulty item, a photograph or a short video of the problem usually lets us solve it in one reply instead of three. For a return, read the Refund Policy first: it sets out the condition the item needs to be in.

Postal address

Returns and correspondence: PATRICK REAMS, Barclay Place, Burwood, Canterbury, Christchurch 8061, New Zealand. Please contact us before sending anything back so that we can give you a reference number.